Hanoi Esplendor Hotel and Spa

We had a splendid stay at the hotel. The location is perfect, for exploring the old quarters of Hanoi - we didn't have to take any cabs and walked everywhere in the old town. Service is amazing - the staff helped us book an airport pickup and drop at very reasonable prices (same as grab) and also helped us book tickets for the puppet show. They also helped us by keeping our luggage with them while we went to Ha Long Bay for two nights. The breakfast on the terrace was amazing - the pho was specially good, and one of the best we had during our two weeks in Vietnam, and that's saying a lot!

Splendid service rendered by the hotel’s staff: Kris Such a dedicated and thoughtful staff are rare gems in the hotel industry. He has helped us a lot in taking care of issues we had during our stay. We booked 3 nights stay but ended up staying only 2 nights as plans changed. Esplendor hotel upgraded our room and gave us room on 5th floor. I must say I booked the Junior suite twin room because of the balcony. It’s so pretty and instagrammable! The interior and furniture exudes a flair of bohemian and Victorian vibes. Their lobby, and restaurant where we have our buffet breakfast got the exact vibes. You can dress yourself like a little princess and take nice photos there. Just that for us, we didn’t have time to enjoy taking lots of photos in esplendor. We reach the hotel very late because of our trip back from sapa. But we were greeted by the smiling Kris and his bell boy colleague who helped us with our heavy luggages. I explained that my iPhone is dead and could not contact esplendor to inform our arrival time. And also wanted to cancel our Ninh Binh day tour the next day. We left a message the night before via hotel’s website. So firstly he provided the keys to our room and orientated the details from breakfast to reception to check out. The bell boy helped to move our luggage upstairs. While I look for my dead iPhone to pass to Kris. Then he asked if I mind telling him what happened to my iPhone. He offered to help me to bring to shops in Hanoi to troubleshoot and I can tell him later if I accept the repair costs. I said I like to look for a spare phone too. And he understood and took my friend’s phone no. to update. I was very grateful for his gestures as photos and contacts in the phone were the most important and I will need time to go around sourcing a shop to repair, plus the language barrier. He used his personal time for all these!

We loved this hotel. Upon arriving via a taxi, staff immediately greeted us and helped us with our bags. We were provided a welcome tea, and then helped to our room. All of the staff were very kind and welcoming. The room itself was lovely, with plenty of storage space and it larger than expected. Despite being in the busy centre, the room was very quiet and we didn’t hear any noise from traffic etc. The hotel is situated in an ideal location, within walking distance to everything. We also enjoyed the breakfast too. Overall we’d definitely recommend this hotel and would return!

From the moment we walked through the door and were greeted by the friendliest staff this set the tone for our stay. Lena at the front desk could not have been more helpful looking after us and arranging our day tour to Ninh Binh. Our room was really nice and comfortable and clean and the breakfast each day was lovely. After our stay we went on a 2 night Ha Long Bay cruise and we were able to leave our large cases behind and collect them on our return to Hanoi. We both had a Vietnamese body massage at the hotel which was amazing.

I liked the french provincial interiors. Good that it’s inside the old quarter area. It’s a boutique hotel, specifically liked the bed it’s very comfy. Bfast food is good though i did know that you could make request like scrambled egg or pho since it’s not on the buffet spread…