Hanoi Esplendor Hotel and Spa
What Guests Say
The staff here was exceptional. From booking onwards, I had resrouces that made my trip easy and carefree. Before arrival, they reached out through Whatapps and were quick to respond and offer ways to ensure my trip was smooth. I took a risk with making this hotel my home base for my stay in Vietnam. Meaning I would check out, go do a 2-3 day tour in another more remote area then arrive back to this hotel. I chose it for its good location in the Old Quarter to get picked up from tours, room size and design, and included breakfast. The spa was a perk, though I packed my time so fully that I did not have enough down time to book a treatment. They arranged a day tour for me to Ninh Binh which was incredible, my airport transfers and they even helped me mail my postcards out after I bought stamps. The lobby was 24/7 and as a solo traveler I felt safe to stay in the hotel and arrive at odd hours after my tours. The lobby is quite big to so if I needed a quick rest from walking around or to charge my phone I was always welcome, chatting about what my plans were for the day or what was next on my travels. The offered breakfast had a good mix of food, lots of fresh fruit with rotating local cuisine to try. The room itself was spacious, the only real feedback I have for that is that the AC was a bit slow and I couldnt't exactly tell if it was on our not. I think I'm used to loud ones that push out air continuously. The street that the hotel was on was a little bit on the busier side, and while I did intentionally book a room with a window and view I was able to hear the street below. Great news is that is it NOT on a street with clubs, bars, late night restaurants but rather cafes that are open early and close at a reasonable hour - I was able to sleep well and undisturbed. Easy to catch a Grab here as well as get food delivered if needed, but honestly street food is such a short distance and abundant around this hotel.
Noreen
October 2023
We had a splendid stay at the hotel. The location is perfect, for exploring the old quarters of Hanoi - we didn't have to take any cabs and walked everywhere in the old town. Service is amazing - the staff helped us book an airport pickup and drop at very reasonable prices (same as grab) and also helped us book tickets for the puppet show. They also helped us by keeping our luggage with them while we went to Ha Long Bay for two nights. The breakfast on the terrace was amazing - the pho was specially good, and one of the best we had during our two weeks in Vietnam, and that's saying a lot!
Kovid
January 2024
It is a nice hotel, looking a bit better on pics than in reality of course. It's reasonably clean and cosy. Located in the old town, very conveniently.
Michal
December 2023
Splendid service rendered by the hotel’s staff: Kris Such a dedicated and thoughtful staff are rare gems in the hotel industry. He has helped us a lot in taking care of issues we had during our stay. We booked 3 nights stay but ended up staying only 2 nights as plans changed. Esplendor hotel upgraded our room and gave us room on 5th floor. I must say I booked the Junior suite twin room because of the balcony. It’s so pretty and instagrammable! The interior and furniture exudes a flair of bohemian and Victorian vibes. Their lobby, and restaurant where we have our buffet breakfast got the exact vibes. You can dress yourself like a little princess and take nice photos there. Just that for us, we didn’t have time to enjoy taking lots of photos in esplendor. We reach the hotel very late because of our trip back from sapa. But we were greeted by the smiling Kris and his bell boy colleague who helped us with our heavy luggages. I explained that my iPhone is dead and could not contact esplendor to inform our arrival time. And also wanted to cancel our Ninh Binh day tour the next day. We left a message the night before via hotel’s website. So firstly he provided the keys to our room and orientated the details from breakfast to reception to check out. The bell boy helped to move our luggage upstairs. While I look for my dead iPhone to pass to Kris. Then he asked if I mind telling him what happened to my iPhone. He offered to help me to bring to shops in Hanoi to troubleshoot and I can tell him later if I accept the repair costs. I said I like to look for a spare phone too. And he understood and took my friend’s phone no. to update. I was very grateful for his gestures as photos and contacts in the phone were the most important and I will need time to go around sourcing a shop to repair, plus the language barrier. He used his personal time for all these!
Tan
January 2025
We had the best time at Hanoi Esplendor! The staff are so friendly and generous with their time, especially Kris and Lena, who helped us book a day trip to Ninh Binh. Our room was very large and clean. We had a fantastic view of the Old Quarter from our private balcony. We would highly recommend Hanoi Esplendor and can’t wait to come back again.
Isabella
November 2023
The two best things about this hotel are: 1. THE STAFF! Lena and Kris were amazing, super friendly and helpful and gave great recommendations. 2. The double glazed windows in our room! Our room looked onto the street, and knowing how noisy Hanoi is, the sound insulation was so appreciated! The location is super central, walking distance to everywhere. We didn’t like the breakfast options that much so skipped that. Overall, it was a very comfortable and enjoyable stay at this hotel.
Rasha
April 2024
From the moment we walked through the door and were greeted by the friendliest staff this set the tone for our stay. Lena at the front desk could not have been more helpful looking after us and arranging our day tour to Ninh Binh. Our room was really nice and comfortable and clean and the breakfast each day was lovely. After our stay we went on a 2 night Ha Long Bay cruise and we were able to leave our large cases behind and collect them on our return to Hanoi. We both had a Vietnamese body massage at the hotel which was amazing.
Julie
June 2024
I liked the french provincial interiors. Good that it’s inside the old quarter area. It’s a boutique hotel, specifically liked the bed it’s very comfy. Bfast food is good though i did know that you could make request like scrambled egg or pho since it’s not on the buffet spread…
Addie
October 2024
Great location, excellent service, clean and cosy rooms. I highly recommend this hotel to anyone visiting Hanoi. Situated conveniently in the middle of Old Quarter, there are many good local food and cafes just around every corner. You could also get anything from basic necessities to souvenirs just a stone throw away. The service provided is top-notch. Friendly and helpful staff that makes you feel at home. There's nothing more that I could ask for. I would to commend Kris for his great hospitality, as well as Lena and the rest of the staff for their outstanding service. During my 10 days here, I had the opportunity to try out different rooms and all the rooms are clean and well maintained.
Bion
September 2022
it's located heart of the old quarter!! My dad has some knee issues so the distance was my big concern. but this hotel is located everything in the walk-in distance. Every famous restaurant was in 5-10 min and Hoàn Kiếm Lake was also super close. After a meal, we enjoyed a short walk to the hotel every day. Also, they have a travel agency so I can arrange our trip to Ha long bay. And they have a sim card and can do money exchange(currency was the same as an airport) so all I need to do was take a cap(also from the hotel. very nice driver) and go straight to the hotel and have some coffee. Best part? All staff was outstanding!!! Manager Lena and I had an email almost 3 weeks before our trip. She helped me to make our schedule very smooth.And the front guy also was very friendly and nice!! My parents said they want to come back to this hotel cause of them LOL After covid, this was my first trip. Planning trip for parents was little bit stress to me but they helped me A LOT!! This hotel suitable for everybody. family or couple or friends. Definitely 5 out of 5 star!!
Aimee
October 2022
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